Return & Refund Policy

 

ORDER MODIFICATION OR CANCELLATION

After your order has been placed, you have 12 hours to contact our customer service team at info@giftresso.com and request order modifications or Cancellation. After 12 hours the order will automaticlly send to our factory, We unable to modify or cancel the prodution process. 

 

WRONG SIZING ORDERED

Giftresso is not responsible for any customer input errors while ordering especially choosing the incorrect size/color.

 

RECEIVED A DAMAGED/FLAWED INCORRECT ORDER

If customer received a damaged/flawed/incorrect order. Please send a picture to us for proofing. We will make a free replacement order or refund on the defected items.

PACKAGE NOT RECEIVED

For U.S. orders

if a package has not been successfully delivered and it has been more than 60 days​  since the order was shipped and tracking data is showing, you can request a refund or make a request to have the order be re-sent.

For international orders 

if a package has not been successfully delivered and it has been more than 60 days since​ the​ order​ was​ shipped​ and tracking data is showing Giftresso will replace or refund these orders.

 

WRONG ADDRESS ORDERED

Giftresso is not responsible for any customer input errors for the shipping address.

 

RETURN COST RESPONSIBITY

Due to the product is the custom made just for you.Customer should responsible for return cost if it need

 

RETURNS

Since your product is custom printed just for you, We can not process the returns for the dissatisfied reason. We will replace defective items or an incorrect order simply by receiving a photograph showing the specific problem with the product and by including the order number.

 

PACKAGE RETURNED TO SENDER

Correct Address

If a package is returned to sender by the shipping courier, Giftresso will reship the package to your customer for free after an address verification is complete by the customer. 

Incorrect Address

Giftresso will not refund nor assume liability for orders returned to sender due to incorrect address information provided by customers or missed delivery attempts by couriers. Giftresso will reship attempt but customer will be charged for fees associated with additional delivery attempts.

 

If you have any questions. Please do not hesitate to contact us below. We will

get back as soon as we can 

 

Regards,

Giftresso

info@giftresso.com